Question 1

I am new to Fresh Faced. Where do I start?

Accepted Answer

Book a New Client Consultation. It is a 75 minute slot that includes a tailored facial and a clear plan for next steps. You leave knowing what to do, not just what to buy.

Question 2

Do I need a consultation before any other treatment?

Accepted Answer

If you have not seen Zoe before, yes. It lets her match the right treatment to your skin and avoid guesswork. Returning clients can book treatments directly.

Question 3

How do I book?

Accepted Answer

All bookings are managed through Fresha. The link is on every page. You will receive a confirmation by email and a reminder 24 hours before.

Question 4

How much do treatments cost?

Accepted Answer

Treatments range from £50 (Acne Consultation) up to £547 for the full 12 Week Acne Programme. Most facials sit between £57 and £127. Every service page lists the exact price.

Question 5

How do I cancel or reschedule?

Accepted Answer

Fresha handles all changes. You can move or cancel up to 48 hours before your appointment without charge. After that a 50% fee applies.

Question 6

What if I am running late?

Accepted Answer

Send a message through Fresha or call the clinic. We will hold your slot for up to 10 minutes where possible, then your treatment time may be shortened to keep the next client on schedule.

Question 7

Do you offer gift cards?

Accepted Answer

Yes. Gift cards are available in any value through Fresha and can be used against any treatment.

Question 8

Is parking easy?

Accepted Answer

Free street parking is usually available within a few doors of 35 Louth Road. Side roads off Louth Road also have plenty of space.

Question 9

Are there stairs to the clinic?

Accepted Answer

Yes. The clinic is on the first floor, accessed by stairs, so it is not currently suitable for wheelchair users or anyone unable to manage stairs. If you have any concerns about access, please message Zoe before booking and she will be honest about whether your visit will work.

Question 10

Will I see results after one session?

Accepted Answer

Most clients leave glowing the same day, especially after a facial. Real change in tone, texture or scarring is built across a course of treatments. Zoe will set realistic expectations from day one.

Question 11

How often should I come in?

Accepted Answer

Maintenance facials work best every 4 to 6 weeks. Microneedling courses are 4 weeks apart. Acne and pigmentation programmes are usually fortnightly. Your plan is built around your skin and your time.

Question 12

Can I have a treatment if I am pregnant or breastfeeding?

Accepted Answer

Some treatments are not suitable during pregnancy or breastfeeding. Mention it on booking and Zoe will steer you to safe, supportive options like Dermalux LED, lymphatic drainage and gentle facials.

Question 13

Who is the 12 Week Acne Programme for?

Accepted Answer

Adults with persistent or moderate acne who are ready to commit. It is also a good fit for clients whose skin has been made worse by harsh online routines or unsupervised actives.

Question 14

Does the £547 price include products?

Accepted Answer

Treatments and check-ins are included. Homecare products are recommended only when they will make a difference and are quoted separately so you can plan.

Question 15

What if it does not work?

Accepted Answer

Zoe is honest about expectations from the consultation onward. The programme has a strong track record when followed in full. If results stall, we adjust. We do not push something that is not helping.

Question 16

How do I book lymphatic drainage?

Accepted Answer

Bookings are open now on Fresha for facial lymphatic, full body, face and body, and Brazilian wood therapy sessions.

Question 17

Will I lose weight?

Accepted Answer

You can lose centimetres of water weight short term. Lymphatic drainage is a recovery and wellness treatment, not a fat loss treatment. The benefits are reduced puffiness, better digestion and a calmer nervous system.

Good questions, honest answers.

Before you book

Appointments and policies

Treatments and results

Acne programme

Lymphatic drainage

Book your skin in. Walk out glowing.